# Mail _Read, search, snooze and send your email inside Snoze, from Gmail or Outlook, privately, with optional AI triage._ Canonical: https://snoze.dev/help/mail/ **Mail** puts your email inbox in Snoze: read, search, organise, snooze and send without switching tabs. It works with **Gmail** (a Google account) and **Outlook** (a Microsoft account), and you can use several accounts side by side. Mail is **yours, not the workspace's**. Your inbox is the same in every workspace you open, and nobody else can see it: not your teammates, not workspace owners or admins, not workspace API keys. Leaving a workspace doesn't touch your mail. Mail is **included with a paid seat**. Because it's personal, a paid seat in any one of your workspaces turns it on everywhere: you need to be an **Owner**, **Admin**, **Creator** or **Editor** of at least one workspace on a paid plan (Team and up). Operators and Viewers don't have a paid seat. If you don't have one yet, Mail says what would turn it on; if you manage billing, it offers the plans. ## Turn Mail on 1. **Open Mail** from the sidebar (or press **G** then **M**). 2. Next to your account, click **Use in Mail**. Tick **Sort new mail with AI triage** first if you want it (see below). 3. Your most recent mail appears within seconds. Snoze then brings in the last six months, newest first; the navigator shows how far it has got. No account listed? Click **Continue with Google** or **Continue with Microsoft** and sign in. This connects your own account only: it doesn't need an admin and isn't shared with the workspace. An account you already connected to a workspace shows up here too. Some organisations don't let people approve apps themselves; Microsoft then asks an administrator to approve Snoze first. Until Mail is on, the navigator shows where you are: a paid seat, an account, then Mail turned on. You can also manage Mail from **Settings → Connected accounts**, next to each account. ## Read and organise The navigator lists **Inbox**, **Starred**, **Snoozed**, **Sent**, **Drafts**, **Scheduled**, **All mail**, **Spam** and **Trash**. After them come your Gmail **Labels**, or your Outlook **Folders** and **Categories**. With more than one account, **All inboxes** shows them together. Changes you make in Snoze (archive, star, labels, read and unread) apply immediately and reach your mailbox within seconds. In Outlook, a star is a flag, archiving moves the message to the Archive folder, and adding a folder moves the message there. Changes made in Gmail or Outlook show up in Snoze as soon as the provider reports them. **Snooze** hides a thread from your inbox until the time you pick (**Later today**, **Tomorrow**, **This weekend**, **Next week** or a custom time). It then comes back to your inbox, unread. Snooze is a Snoze feature: in Gmail or Outlook a snoozed thread looks archived. **Open in Gmail** in a conversation's toolbar opens that conversation in Gmail; **Open in Outlook** opens your Outlook mailbox. Email images from senders are blocked until you click **Show images**, so a sender can't tell when you opened their message. ## Write and send - **Reply**, **Reply all** and **Forward** open under the conversation. **New message** opens a composer in the corner that you can minimise. - Press **Ctrl+Enter** (or **⌘+Enter**) to send. You have 8 seconds to **Undo**; the message comes back to the composer. - Use the clock button to send later: **Later today**, **Tomorrow morning**, **Monday morning** or a custom time. Pending sends are listed under **Scheduled**, where you can edit or cancel them. - Drafts are saved to your mailbox's **Drafts** as you type. - Attachments can be up to 20 MB in total. Forwarding does not carry the original attachments. If a send fails, it stays under **Scheduled** with the reason and a **Retry** button. Retrying never sends the same message twice. ## AI triage With AI triage on, Snoze reads each new conversation and adds: - **attention**: whether it **Needs reply**, you're **Waiting on** someone, it's just to read, or it was sent automatically; - a **priority** and a few tags (customer, finance, scheduling…); - a short **brief**: what the thread is about, the key points, and anything you're asked to do. **Needs reply** and **Waiting on** appear in the navigator while triage is on. If the AI gets a thread wrong, change the attention or priority on the brief; your correction stands until a new message arrives. Triage uses one workspace's AI allowance: the one you turned it on from, shown next to the switch. From another workspace you can choose **Use this workspace instead**. When that allowance runs out, triage pauses and resumes when it resets; if you leave that workspace, triage turns off until you pick another. Turn it off any time from Mail or **Settings → Connected accounts**. ## Keyboard shortcuts | Key | Action | | ----------------- | ---------------------- | | **J** / **K** | Next / previous thread | | **Enter** / **O** | Open thread | | **Esc** / **U** | Back to the list | | **E** | Archive | | **#** | Trash | | **S** | Star | | **Shift+U** | Mark unread | | **R** / **A** | Reply / Reply all | | **F** | Forward | | **C** | New message | | **/** | Search mail | | **X** | Select thread | Press **?** anywhere for the full list. ## Turn Mail off In **Settings → Connected accounts**, click **Turn off Mail** next to the account. This deletes Snoze's copy of your mailbox; your mail in Gmail or Outlook is untouched. Disconnecting the account deletes it too. ## When Mail says it's paused Mail comes with a paid seat (see the top of this page). If you no longer have one, for example because a workspace moved to the Free plan, your mail stays readable in Snoze but stops updating, and you can't send from Snoze until you have a paid seat again in any of your workspaces. It picks up where it left off as soon as you do. New, sent, starred and labelled Gmail emails can also start [automations](https://snoze.dev/help/automation-triggers/) through the Google Workspace integration, whether Mail is on or off.